Privacy & Return Policy

Privacy Policy

This Privacy Policy describes how Stationery Online (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from stationeryonline.co.za (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site and update the "Last updated" date.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources. The information that we collect directly from you includes:

• Contact details including your name, delivery address, phone number, and email.
• Order information including billing address, shipping address, payment confirmation, email, and phone number.
• Customer support details included in communications with us (e.g. school list requirements or corporate invoicing details).

Security and Retention of Your Information

We maintain technical and organizational measures to safeguard your personal data. How long we retain your personal information depends on operational needs such as providing Services, complying with tax and accounting legal obligations, or resolving customer inquiries.

Contact Us Regarding Privacy

Should you have any questions about our privacy practices or if you would like to exercise any of your rights, please contact us at stationeryshop@kmwitbank.co.za or visit our office at 1 Diane Street, Del Judor, Witbank, 1035, South Africa.

Refund & Return Policy

Your Right to Cancel (Consumer Protection Act)

Under the Consumer Protection Act, because this is an online purchase you have the right to cancel your order, for any reason and without penalty, within 7 (seven) business days of receiving your goods. This right applies regardless of the item's condition — you do not need to keep tags attached or leave packaging unopened to qualify. You may be responsible for the direct cost of returning the goods to us.

This statutory right does not apply to goods made or altered to your specification (such as custom school-order printing or personalised items) — see Exceptions below.

Our Extended Return Policy

Beyond that statutory 7-day right, we extend your window to return an item to a full 14 days after you receive it. For returns made after the first 7 days, the item must be in the same condition you received it — unused, with any tags or seals intact, and in its original packaging — and you will need your receipt or proof of purchase.

How to Initiate a Return

To start a return, contact our team at stationeryshop@kmwitbank.co.za or call 013 692 8271. Items must be returned to our Witbank address:
1 Diane Street, Del Judor, Witbank, 1035

If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including custom products (such as special school order printings or personalized items). Please contact us if you have questions about your specific item.

Refunds

We will notify you once we have received and inspected your return. If approved, you will be automatically refunded via your original payment method (or EFT) within 5 business days.

If you're unable to resolve a return or refund issue with us directly, you may also refer the matter to the National Consumer Commission.